Shipping policy

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Policies

Shipping policy

Last updated July 2026

Processing time

All orders are processed within 1–2 business days of payment confirmation. Orders are not shipped or delivered on weekends or public holidays. If we're experiencing a high volume of orders, processing may take an extra day or two — we'll email you if there's a significant delay.

Shipping rates and delivery estimates

We currently ship within India. Shipping charges for your order are calculated and displayed at checkout.

Payment method	Shipping cost	Estimated delivery
Prepaid orders	Free	[3–7 business days]
Cash on delivery	Rs50	[3–7 business days]

Delivery estimates are provided by our courier partner, Shadowfax, and begin from the date of shipping, not the date of order. Delivery times may vary depending on your location, especially for remote or non-serviceable pin codes.

Order tracking

Once your order has shipped, you'll receive a confirmation email or SMS with a tracking number and a link to track your package. If you haven't received tracking information within 48Hours of placing your order, please contact us.

International shipping

We don't currently ship outside India. We're working on expanding to more regions — check back here for updates, or sign up for our email list on the homepage.

Delays and exceptions

Occasionally, shipments may be delayed due to weather, courier network disruptions, regional restrictions, or high order volumes during sale periods. We'll do our best to keep you informed if your order is affected. TEMPUS CO. is not responsible for delays caused by circumstances outside our courier partner's control.

Damaged, lost, or incorrect orders

If your order arrives damaged, or you receive the wrong item, please reach out within 48 hours of delivery with your order number and photos of the item and packaging. We'll arrange a replacement or refund in line with our returns policy.

If your tracking shows delivered but you haven't received your package, please contact us right away so we can investigate with the courier.